Start your return in our return portal.

Enter the email address and order number you used at checkout, and a prepaid label is generated for you. A return shipping fee (79 SEK within Sweden, €20 for the EU, UK, Norway and the rest of the world) is deducted from your refund. Items from the same order can be returned on one label; items from separate orders each need their own label.

Items must be returned within 30 days after receiving your order. The item must be returned in the same condition as delivered with hang tag attached and unused.

Read more about our returns here.

Once your return is checked in at our warehouse, we process your refund as soon as possible and at the latest within 14 days.

During launches and busy periods, checking in returns can take longer than usual, so please allow some extra time. After that, the refund appears on your original payment method within 1-3 business days (if you paid by card, it goes back to the same card).

If your tracking shows the parcel has reached us but you haven't heard from us, email your order number to info@lisbonneatelier.com and we'll register it manually.

Once we've processed your refund, your Klarna invoice is updated automatically (usually within 1-3 business days). In the meantime you can postpone the invoice due date in the Klarna app so you're not charged while your return is being processed.

Your gift card is reactivated with the same code and its original value, so you can use it again on a future order.

We're sorry to hear that, quality matters a lot to us. Please email info@lisbonneatelier.com (or use our Contact page) with your order number and clear photos of the issue. We'll review it and arrange a replacement, or a refund if the item is no longer in stock.

As an EU consumer you have a statutory 14-day right of withdrawal, and we extend it to 30 days.

The easiest way to withdraw is via our return portal. You can also email info@lisbonneatelier.com with your name and order number. You will always receive an email confirming your withdrawal.

Read more on our Shipping & Returns page.

If you have just placed the order, please email info@lisbonneatelier.com immediately. If the order already has been shipped you will have to return the items yourself.

We're not able to swap items on an existing order. The quickest way is to return the piece you don't want via our return portal and place a new order for the size or colour you'd like.

If your order hasn't shipped yet, email us immediately at info@lisbonneatelier.com with your order number and the correct address, and we'll do our best to update it with our warehouse before it goes out.

Once your order has been processed you will receive an email with a tracking number where you can follow the shipment.

Depending on your destination, we offer three different shipping methods. Standard delivery is 2-3 working days in Sweden, 3-5 working days to the rest of the world.

Please note that we process your orders Monday to Friday only. If you order during the weekend we will dispatch your order the following week.

The shipping cost varies depending on the destination country. We offer free shipping over 2000 SEK within Sweden. For more details, please visit: Shipping & Return Page. Other shipping options are available at checkout.

We ship within the EU and to Norway, the UK, the US and Canada, as well as many other countries. You'll see whether we deliver to your country, and the available options, at checkout.

If your order is returned to us because it wasn't collected, a fee of 250 SEK for Swedish orders or €30 for international orders is deducted from your refund. This covers shipping both ways plus handling and restocking.

Our warehouse is located in Stockholm, Sweden.

We accept Visa, Mastercard, Maestro, American Express, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay. You'll see all available options at checkout.

Within the EU, all taxes and duties are included in the price. For the US, the UK and Norway we ship on a Delivery Duty Paid (DDP) basis, so there are no extra charges on delivery.

For other international destinations outside the EU, orders are sent Delivery Duty Unpaid (DDU), which means any customs duties or taxes are paid by you on arrival.

Please note that customs duties and taxes are non-refundable by Lis Bonne Atelier.

Every product has a size chart with measurements and fit references on the product page.

For a personalised recommendation, click "Find your size" on any product page, our size guide (powered by eComID) suggests your best size based on your measurements and fit preferences. Still unsure? Email us at info@lisbonneatelier.com and we'll do our best to help you find your perfect fit.

Some pieces return and others are limited editions. To be notified, sign up on the product page or our Back in Stock / Waitlist page, and follow us on Instagram for restock news.

Each piece is made to last with the right care. You'll find product-specific washing and care advice on the product page.

As a rule: wash less and cooler, air or steam between wears, and always follow the care label.