FAQ

Shipping

Once your order has been made you will receive an email with a tracking number where you can follow the shipment.

Our warehouse is located in Borås, Sweden

We offer free shipping over 1500 SEK for Sweden, over €150 for the European Union and over 125 GBP for UK. Please see other methods in checkout.

Depending on which country you are in, we offer three different shipping methods. Standard delivery is 1-3 working days in Sweden and 3-5 working days in the EU, UK and Norway after receiving your confirmation.

Returns and exchanges

Yes! If you want to change to another size, please email support@lisbonneatelier.com to get a pre-paid shipping label.

If you just placed the order, please email support@lisbonneatelier.com immediately. If the order already has been shipped you will have to return the items yourself.

Items must be return within 14 working days after receiving your order. The item must be returned in the same condition as delivered with hang tag attached and unused. Please note that we charge for the return shipping when making a return. Read more about our returns here

Depending on your preferred fit, all clothes are true to size. We do recommend you to measure your waist before placing an order for "The Prosecco Dress". Please check the size guide here for more information.

For more questions please email us at info@lisbonneatelier.com and we are happy to answer your questions!