FAQ
Where is my order?
Once your order has been processed you will receive an email with a tracking number where you can follow the shipment.
Where do you ship from?
Our warehouse is located in Borås, Sweden.
How much is the shipping cost?
Depending on your destination. We offer free shipping over 1500 SEK for Sweden, over €150 for the European Union, over 125 GBP for UK and over 300 USD for all orders outside EU (exceptions mentioned above). Please see other methods in checkout.
How long will it take for my order to arrive?
Depending on your destination, we offer three different shipping methods. Standard delivery is 1-3 working days in Sweden, 3-5 working days to the rest of the world.
During new launches and sale, delivery time might increase due to the amount of orders to process.
Can I exchange my order?
Yes! If you want to change to another size, please fill in the return form here to get a pre paid shipping label.
I want to cancel or change my order, what do I do?
If you just placed the order, please email support@lisbonneatelier.com immediately. If the order already has been shipped you will have to return the items yourself.
What is your return policy?
Items must be returned within 14 working days after receiving your order. The item must be returned in the same condition as delivered with hang tag attached and unused. Please note that we charge for the return shipping when making a return. Read more about our returns here.
What size should I order?
Depending on your preferred fit, all clothes are true to size. We have size charts and references on all products but if you still are unsure, please send us an email to support@lisbonneatelier.com and we will do our best to help you find your perfect fit!