FAQ

Shipping

Once your order has been made you will receive an email with a tracking number where you can follow the shipment.

Our warehouse is located in Borås, Sweden

Depending on your destination. We offer free shipping over 1500 SEK for Sweden, over €150 for the European Union, over 125 GBP for UK and over 300 USD for all orders outside EU (exceptions mentioned above). Please see other methods in checkout.

Depending on which country you are in, we offer three different shipping methods. Standard delivery is 1-3 working days in Sweden, 3-5 working days in the EU, UK and Norway and 12-16 business days for our international shipping after receiving your confirmation.

Returns and exchanges

Yes! If you want to change to another size, please email support@lisbonneatelier.com to get a pre-paid shipping label.

If you just placed the order, please email support@lisbonneatelier.com immediately. If the order already has been shipped you will have to return the items yourself.

Items must be return within 14 working days after receiving your order. The item must be returned in the same condition as delivered with hang tag attached and unused. Please note that we charge for the return shipping when making a return. Read more about our returns here

Depending on your preferred fit, all clothes are true to size. We have size charts on all products but if you still are unsure, please send us an email to support@lisbonneatelier.com and we will do our best to help you find your perfect fit!

For more questions please email us at info@lisbonneatelier.com and we are happy to answer your questions!