Shipping & Returns
Thank you for shopping with us!
Please note! During new launches, delivery might be delayed due to the amount of orders to process.
Shipping Policy
Sweden:
Standard delivery Postnord Ombud (Free shipping over 1500 SEK otherwise 29kr) 1-3 business days
Home delivery Postnord Hemleverans (79 kr) 1-2 business days
BudBee Hemleverans (39kr) 2-3 business days
Within EU:
Standard delivery: DHL Economy Select ( Free shipping over €150 otherwise €4) 3-5 business days
Express: DHL Express ( €10) 1-2 business days
UK:
Express: DHL Express (21 GBP) 1-2 business days
International Shipping:
DHL Express WorldWide 3-5 business days. (Free shipping over $300 otherwise 20$)
Orders placed before 9am will be processed and shipped the same day. If placed after 9am they will be shipped the following day after Lis Bonne Atelier has accepted and confirmed your order.
For more information, please visit our Terms & Conditions
Taxes and duties
Within EU:
All relevant taxes and duties will be included in your final purchase price.
Shipments to the UK:
We ship on a DDP basis (Delivery Duty Paid) which means all relevant VAT and duties will be included in your final purchase price.
Shipments to Norway:
We are registered for VOEC, meaning all taxes and duties are included when purchasing goods with a value of maximum 3000 NOK. Goods with a value above 3000 NOK, taxes and duties will apply.
International shipping outside EU:
Taxes and duties may apply once your package has reached the destination.
Please note that custom duties and taxes are non refundable by Lis Bonne Atelier LTD. However, your local customs bureau may be able to assist you with a duty refund.
Return Policy
You are always entitled to return your product(s) within 14 days from the time of receiving your order. You may return the product(s) online. Please note that we charge 79 kr for the return shipping and 20 EUR for EU, ROW, UK and Norway. The cost will be deducted from your refund. The product(s) does not have to be returned in the original box.
If you would like to return your purchase, create your return HERE
For the return to be accepted the returned product(s) must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the i product(s) were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
Lis Bonne Atelier will repay the price of the product(s) as soon as possible, however at the latest within 14 days from the date the product(s) was returned and received by us.
The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
Exchange
If you want to change any product(s) to a different size, please create your exchange HERE
Follow the instructions and you will receive a return label to your email address.
Once you have registered your exchange, you can order the right size on the website again. The original amount will be refunded once your order is returned to the warehouse.
Refunds
Lis Bonne Atelier will refund the price of the product(s) as soon as possible, however at the latest within 14 days from the date the product(s) was returned and received by us.
The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
Unclaimed shipments
To cover costs, Lis Bonne charges 150 SEK for any shipped and unclaimed orders. However, if you change your mind or want to exchange any product(s) please handle the return as stated above, under Return policy or Exchange.